Roofer's TrackRecord Survey

The roofing company that installed your roof values and utilizes customer feedback to continually enhance his performance and maintain his reputation. Providing your opinion about the contractor's performance through this Roofer's TrackRecord survey enables him to see what he's doing right, as well as how he can improve.

Instructions
1. Enter your name, address, phone number and job site information.
2. Answer each survey question by clicking on the number that best describes your experience.
3. Click on the "Reset" button if you'd like to start over again. Click on the "Submit" button when you've completed the survey.

Please note that all areas of information must be filled out. If you leave any blanks, your survey will not be submitted.

* - required field

HOMEOWNER INFORMATION
* First Name:
* Last Name:
* Address:
* City:
* State/Province:
* Country:
* Zip/Postal Code:
* Phone: - -
* Roofing Contractor Name:

Survey Answer Key
1 = Significantly below expectation
2 = Slightly below expectation
3 = Met expectation
4 = Slightly above expectation
5 = Significantly above expectation

ROOFER'S TRACKRECORD SURVEY
A. Satisfaction with the company's Communication: 1 2 3 4 5
1. Sufficient information was provided on product and workmanship warranties, materials to be used or options on roof products and systems.
2. Specifics were given to help you understand and be prepared for the work to be performed.
B. Satisfaction with the company's Professionalism: 1 2 3 4 5
1. The company presents a professional image.
2. The company employees were courteous.
C. Satisfaction with the Timeliness of the project: 1 2 3 4 5
1. Considering reasonable delays caused by weather, was the scheduled start date met? If not, was a rescheduled start date communicated on a timely basis?
2. Once underway, was the job completed in the time period promised?
D. Satisfaction with the company's Responsiveness: 1 2 3 4 5
1. The company was accessible and responsive to comments, requests for information or changes.
E. Satisfaction with the company's Workmanship: 1 2 3 4 5
1. The finished job met the standards described in your job agreement.
2. The job site was cleaned up.
F. Satisfaction with the Caring exhibited by the company: 1 2 3 4 5
1. Equipment placement and job performance cause only minor inconveniences to you and your neighbors.
2. Proper care was demonstrated for your property.
G. Considering all factors, please rate your Overall level of satisfaction with this company. 1 2 3 4 5
H. Based on your experience with this company, would you recommend or refer them to others? Yes No Maybe

For more information call 800-404-9880.


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